Subscription, Billing & Cancellation Terms

1. Plans & price

• Free (Build): €0 — bot builder, backtesting, unlimited paper trading, logs and alerts. No card required.
• Live — Monthly: €29 per month.
• Live — Annual: €290 per year.

Prices are in euros and exclude any applicable VAT, which is shown at checkout. We charge a flat subscription only — no performance fees, commissions, AUM fees or spread markups. We may change prices prospectively with reasonable advance notice; changes do not affect the period you have already paid for.

2. When you are charged

You are charged only when you choose a Live plan to enable live trading. The subscription is what unlocks live deployment; paper trading remains free regardless. Payments are processed by Mollie; we do not store full card details.

3. Auto-renewal

Subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current price, until cancelled. We will remind you before an annual renewal where required by law. You can turn off renewal or cancel at any time in your account settings.

4. Cancellation

You may cancel at any time from your account. Cancellation stops future renewals; your Live access continues until the end of the current paid period, after which live trading is disabled and bots revert to paper or stop. Disabling live trading does not close out positions in your brokerage account — those remain yours to manage. Monthly plans can be cancelled with effect from the next period; for ongoing subscriptions we honour any mandatory right to cancel at any time with at most one month's notice where it applies.

5. EU right of withdrawal (14 days)

As a consumer in the EU, you generally have 14 days to withdraw from a distance contract without giving a reason. Because the subscription is a digital service, if you ask us to begin providing it during the withdrawal period, you acknowledge that:

• you expressly request that we start the service immediately; and
• you lose the right of withdrawal once the service has been fully performed; and
• if you withdraw after the service has begun but before it is fully performed, you pay a proportionate amount for what was provided up to your withdrawal.

To withdraw, contact billing@vqs.ai within 14 days of subscribing. You may use the model withdrawal form. We will refund any amount due without undue delay using the same payment method.

6. Refunds

Outside the statutory withdrawal right, subscriptions are generally non-refundable for partial periods, except where required by law or at our discretion (e.g. prolonged service failure attributable to us). Your mandatory consumer rights are not affected.

7. Failed payments & taxes

If a payment fails, we may retry and may suspend live access until payment succeeds; paper trading remains available. You are responsible for any taxes applicable to you; we collect VAT where required.

8. Invoices

Invoices are available in your account. We retain accounting records for the statutory period.